IQ Derma Cape Town – Privacy Policy

Last updated: 2025

1. Introduction

Welcome to IQ Derma Cape Town. We respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you interact with us — whether through our website (iqdermacapetown.co.za), email, telephone, online forms, or in person at our clinic (Equinox Building, Sea Point, Cape Town).

By providing your personal information to us (including your email address), you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your information in accordance with it.

2. Who We Are

Business Name: IQ Derma Cape Town
Location: Equinox Building, Sea Point, Cape Town, Western Cape, South Africa
Contact Email: oxana@iqdermacapetown.co.za
Contact Phone: 076 584 1412

IQ Derma Cape Town is the “responsible party” (as defined under the Protection of Personal Information Act 4 of 2013, “POPIA”) for the personal information collected in connection with our aesthetic and skincare services.

3. What Personal Information We Collect

We may collect the following types of personal information:

Contact Information: name, surname, email address, telephone number, postal address (if applicable).
Appointment / Booking Information: service type, date/time of appointment, treatment preferences, consultation notes.
Health & Skin Information: relevant health and skin details you voluntarily share with us for safe and effective treatment.
Payment Information: payment method, invoice details (we do not store full credit card details).
Website & Digital Information: IP address, browser details, cookies, and analytics data.
Marketing Information: your preferences and consent for receiving promotional and marketing communications.

👉 Important: By submitting your email address or completing any form on our website, you explicitly consent to receive marketing communications from IQ Derma Cape Town in accordance with this Privacy Policy. You may opt out at any time by using the “unsubscribe” link provided in every email or by contacting us directly.

4. How We Use Your Personal Information

We use your personal information for the following purposes:

To process enquiries, bookings, and appointments.
To provide and personalise our treatments and client experience.
To send appointment confirmations, follow-ups, reminders, and relevant after-care information.
To process payments and maintain financial records.
To send you marketing campaigns, promotions, offers, and news updates about our clinic and services (subject to your consent, as outlined below).
To improve our website, treatments, and client service through analytics and feedback.
To comply with legal and regulatory obligations.

5. Marketing Communications

When you provide your email address or contact details to IQ Derma Cape Town (whether through our website, at the clinic, via social media, or any digital campaign), you agree to receive marketing communications from us.
These may include:

Special offers and promotions
Treatment updates and new service launches
Newsletters or seasonal campaigns

You have the right to unsubscribe at any time by:

Clicking the “unsubscribe” link at the bottom of any marketing email, or
Contacting us directly at oxana@iqdermacapetown.co.za with “Unsubscribe” in the subject line.

Once you unsubscribe, we will immediately remove you from all future marketing communications (though we may still contact you regarding active bookings, payments, or legal obligations).

Your consent to receive marketing is voluntary and may be withdrawn at any time without affecting your access to our services.

6. Lawful Basis for Processing

Our lawful bases for processing personal information include:

Consent (for marketing communications and health/treatment data you voluntarily provide).
Performance of a contract (to deliver our services and treatments).
Legitimate interests (operating our business and maintaining client relationships).
Legal obligation (to maintain records required by law).

7. Cookies and Website Analytics

Our website uses cookies and analytics tools to enhance user experience and understand how visitors interact with our site.
You can disable cookies through your browser settings, though this may affect certain website functions.

8. Data Sharing

We may share your personal information only with trusted third parties who assist in running our business (e.g., payment gateways, marketing email providers, hosting services).
All such parties are contractually bound to keep your information confidential and secure.

9. Data Retention

We retain your personal information only as long as necessary for the purpose it was collected, including:

Client records: up to 5 years after your last treatment.
Financial records: 5–7 years (as required by tax law).
Marketing data: until you unsubscribe or withdraw consent.

10. Your Rights Under POPIA

You have the right to:

Access or request a copy of your personal data.
Correct or update inaccurate personal information.
Withdraw your consent at any time.
Request deletion of your data (where legally permissible).
Object to receiving marketing communications.

To exercise any of these rights, contact oxana@iqdermacapetown.co.za or call 076 584 1412.

11. Security

We apply appropriate security measures — including encryption, restricted access, and secure systems — to protect your information from loss, misuse, or unauthorised access.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with the latest “Last updated” date shown above.

13. Contact Us

If you have any questions or requests relating to this Privacy Policy or our handling of your personal information, please contact:

IQ Derma Cape Town
📍 Equinox Building, Sea Point, Cape Town
📧 oxana@iqdermacapetown.co.za
📞 076 584 1412